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Tuesday, September 07, 2010

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	Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation By Michael D. Johnson, Anders Gustafsson Hardcover / 16 May, 2003 Amazon.ca Price: $31.47 Buy Now Amazon.com Price: $29.95 (US) Buy Now

	CustomerCentric Selling By Michael Bosworth, John Holland Hardcover / 21 November, 2003 Amazon.ca Price: $33.57 Buy Now Amazon.com Price: $19.77 (US) Buy Now

	How Customers Think: Essential Insights into the Mind of the Market By Gerald Zaltman Hardcover / 21 February, 2003 Amazon.ca Price: $47.95 Buy Now Amazon.com Price: $21.75 (US) Buy Now