Tuesday, March 1, 2005

  Distinguished Speaker Program

Speaker:

Bradbury H. Anderson, Vice Chairman and Chief Executive Officer, Best Buy

Topic:

BEST BUY’S SUCCESS STORY: Growth Through Innovation and “Customer Centricity”

Best Buy, the largest electronics retailer in the U.S., is a North American success story and is the parent company of Canada’s largest electronics retailer, Future Shop.

Best Buy’s success is owed to their well-known and highly praised initiative called "customer centricity" which enables it to engage more deeply with customers by empowering employees to deliver products, solutions and services through multiple channels. Best Buy's "customer centricity" provides the company with an entirely new lens through which the company sees opportunities to increase market share with both existing and new customer segments...opportunities to tailor stores to local customers' needs...new services that no other North American retailer can offer...and more flexible and more productive way to operate that can help the company anticipate changing customer needs. In short, a significant opportunity for growth.

Best Buy's transformation has been fueled by the strengths and talents of its employees and the company believes in the ability of all employees, at all levels of the organization, to contribute new ideas that can drive the company's continued growth and success.

Event#

051109

Date:

Tuesday, March 1, 2005

Time:

Registration: 11:45 a.m.
Lunch & Program: 12:15 – 2:00 p.m.

Location:

The Fairmont Waterfront – Waterfront Ballroom C
900 Canada Place Way, Vancouver

Sponsors:

Borden Ladner Gervais LLP

Tickets:

We are unable to offer online registration for this event at this time. If you are still interested in attending this event, please call our Reservations Line at 604-641-1248 to see if we can accommodate you.

Members
Individuals	$59.00 + tax*
Table of 8	$570.00 + tax*

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